Delays and missed collections do occur occasionally, and the best and quickest way to get action is to report it online here: Report a missed bin collection – www.kingston.gov.uk
However, recently we have noticed a big spike in complaints about the waste collection service. We have been passing on the complaints and are chasing responses from Kingston Council and the contractor.
We will also be asking a question of the Council Leader/Lead Member for Waste Services at the next Full Council meeting. There seems to be an ongoing problem that is being ignored. We will continue to raise it with those in power, as this is one of the basic council services that residents have a right to expect to run smoothly.
